Customer service that benefits more than just the customer
There are about 10,000 stores on the e-commerce platform Shoper , and each month about 1,500 entrepreneurs set up a new test version. This is a huge amount of data and quite a challenge for the customer service department. To make it easier to contact users and at the same time start using the collected information in a constructive way, Shoper has created its own concierge onboarding system to support customers at the beginning of their e-commerce adventure.
