Concierge onboarding - focus on customer needs
One of the biggest mistakes in scaling a business is to focus solely on getting a customer quickly, with no idea or plan of what to do to tie them down for the long term. Fortunately, taking care of the customer is becoming fashionable. Online store platform Shoper has created its own concierge onboarding system, which supports customers not only at the beginning of their e-commerce adventure, but most importantly shows them how to use the service in the long run.