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DreamCommerce S.A. received the emblem of the "Customer Friendly Company" Program.In September 2012, DreamCommerce S.A., a software provider Shoper, was awarded in the certification program organized by the Management Observatory Foundation, which deals, among other things, with research and consulting in the field of e-business.The Customer Friendly Company Program is a several-week audit that checks the level of quality of customer service. In the case of DreamCommerce S.A., the work of the Customer Service Office was evaluated, the overall level of user satisfaction with the contact with the BOK Shoper was also checked, as well as the quality of service in the various channels of communication (Mystery Calling survey). The likelihood of recommending Shoper software to others was also checked.
DreamCommerce S.A. has received the emblem of the "Customer Friendly Company" Program.
In September 2012, DreamCommerce S.A., a software provider Shoper, was recognized in a certification program organized by the Management Observatory Foundation, which deals with, among other things, research and consulting in the field of e-business.
The Customer Friendly Company program is a several-week audit that checks the level of customer service quality. In the case of DreamCommerce S.A., the work of the Customer Service Office was evaluated, and the overall level of user satisfaction with the contact with the BOK Shoper was checked, as well as the quality of service in individual communication channels (Mystery Calling survey). The likelihood of recommending Shoper software to others was also checked.
"The received Customer Friendly Company emblem is a very valuable distinction for us, all the more important that it was awarded to us thanks to the opinions of our customers. Since the beginning of our activity, we have been focusing on professional customer service at every stage of cooperation - the award confirms the validity of the existing strategy of customer relations and at the same time is a guarantee of the highest level of service for new customers. It is also a motivation for us to make improvements in this area in accordance with customer expectations." - says Krzysztof Krawczyk, President of DreamCommerce S.A.
DreamCommerce S.A., in order to enhance customer satisfaction with professional service, also provides its users with a specialized suggestions platform.shoper.pl, through which they can submit feedback and suggestions on the software. Thanks to this, Shoper is developing in response to customers' expectations. Currently, more than 7,000 online stores are running on the Shoper software. The high quality service of user relations is one of the most important criteria for choosing precisely the software Shoper.
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