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In September 2012, DreamCommerce S.A., provider of Shoper software, was awarded in a certification program organized by the Management Observatory Foundation, which deals with, among other things, research and consulting in the field of e-business.The Customer Friendly Company program is a several-week audit that checks the level of quality of customer service. In the case of DreamCommerce S.A., the work of the Customer Service Office was evaluated, the overall level of user satisfaction with the contact with the Shoper BOK was also checked, as well as the quality of service in individual communication channels (Mystery Calling survey). The likelihood of recommending Shoper software to others was also checked.
In September 2012, DreamCommerce S.A., a provider of Shoper software, was recognized in a certification program organized by the Management Observatory Foundation, which deals with, among other things, research and consulting in the field of e-business.
The Customer Friendly Company program is a several-week audit that checks the level of customer service quality. In the case of DreamCommerce S.A., the work of the Customer Service Office was evaluated, and the overall level of user satisfaction with contact with the Shoper BOK was checked, as well as the quality of service in individual communication channels (Mystery Calling survey). The likelihood of recommending Shoper software to others was also checked.
DreamCommerce S.A., in order to increase customer satisfaction with professional service, also provides its users with a specialized platform, suggestions.shoper.pl, through which they can submit feedback and suggestions on the software. This allows Shoper to develop in response to customers' expectations. Currently, there are more than 7,000 online stores running on Shoper software. The high quality of handling user relations is one of the most important criteria for choosing Shoper software in particular.
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