Customer Friendly Company 2013

In November 2013, DreamCommerce S.A., a software provider Shoper, was once again recognized in a certification program organized by the Management Observatory Foundation.

DreamCommerce S.A. for the second time took part in a several-week audit of the Customer Friendly Company program, during which the level of customer service quality was checked. Several areas were evaluated: the work of the Customer Service Office, the level of users' satisfaction with contact with the BOK Shoper as well as the quality of service in individual communication channels (Mystery Calling survey). As in the previous edition of the survey - the likelihood of recommending Shoper software to others was also checked.

Aiming at building, the best possible relations with customers and providing the highest level of customer service, DreamCommerce S.A. provides software users with Shoper - suggestions forum. This is a specialized platform (suggestions.shoper.pl) through which they can submit feedback and suggestions about the software. Thanks to this, Shoper develops in response to customers' expectations. The high quality service of user relations is one of the most important criteria for choosing precisely the software Shoper.